How do I assemble the ES32 scooter?
A：You can check this video to see how to assemble the ES32:
https://drive.google.com/file/d/1B8TAp0zdw3ahL6SzcZn7j1hblblYGfdI/view?usp=sharing
How to Installation and remove an ES10 battery?
A：You can view this video on how to install and remove the ES10 battery:
How to assemble ES10 scooter?
A: You can check this video to see how to assemble the ES10:
How do I assemble the ES35 scooter?
A：You can check this video to see how to assemble the ES35:
How does ES32 fold and unfold?
A：You can check out this video on how to fold and unfold the ES32 scooter:
How do I install a seat cushion with backrest on my ES35 scooter?
A：You can check out this video on how to install a seat cushion with backrest:
How do I remove the battery from my ES32 scooter?
A：You can watch this video on how to remove the battery:
https://drive.google.com/file/d/1nYj5AZy1pDREoFu7vhNF6s3_mA5HItm3/view?usp=sharing
Do you have an ES32 introductory video?
A: You can watch this video to see the ES32 introduction video:
https://drive.google.com/file/d/1PVzDAvmWvDis1ba-Qg55r9QC2dRlznSW/view?usp=sharing
Do you have the ES32 instruction manual?
A：You can watch this video to see the ES32 manual:
https://drive.google.com/file/d/1ppGyyIC_L6kl0UIYc2I2UoMDd2uwF3Id/view
How to assemble the ES32 basket?
A: You can view this video on how to assemble the ES32 basket:
https://drive.google.com/file/d/1j9aaqIDCPBUShQxpAY83D_ucY3i81qQC/view?usp=sharing
What is the return policy for scooters?
A：You can buy our products with confidence. (1) Within 1 month of receiving the goods, if the electric scooter has quality problems that are not artificially damaged, we will provide exchange/return refund services. we will bear the return shipping fee, please contact us, we will provide a return label, please do not Send it by yourself. (2) Within 2 year of receiving the goods, if the electric scooter has quality problems caused by non-human damage, we can replace the parts for you free, Includes batteries
Can the scooter be taken on an airplane?
A：We offer certain scooter models, such as the ES33, ES35, and ES40, that are suitable for air travel. These scooters are certified with the UN38.3 standard, meeting airline requirements. However, since regulations may vary by region, prior approval from the airline is required.
We have provided UN38.3 certification information and we recommend that you present the relevant documentation to the airline to confirm that the scooter can be taken on board.
UN38.3 of ES33,ES35 scooter:
https://drive.google.com/file/d/1BsgT37k8QtqFWngjp8qPwpLKlhVGkI0j/view?usp=sharing
UN38.3 of ES32 scooter：
https://drive.google.com/file/d/1eHauKUaCc4RoGl2HZzJAHada5lBM09rr/view?usp=sharing
UN38.3 of ES40 scooter：
https://drive.google.com/file/d/141HN-H2a666P2gBP-YzLEuNaPoKl3Eoz/view?usp=sharing
Please note, some customers have successfully registered the ES35 scooter with U.S. airlines under the Mobility Device ID: L2421177. If you need to bring the scooter on board, you can try using this code. Additionally, the ES33 uses the same battery as the ES35, so customers with the ES33 can also try using this code
Does it include a basket and battery?
A：Yes, the battery and onboard charger are included. the scooter features a storage bag located beneath the seat.
How do I sign up for the Extended Warranty?
A: You can register for an extended warranty at this link.
Where can I check the serial number of the scooter?
A：You can view this image to see where the serial number is located.
https://drive.google.com/file/d/1_yjeyXIq1uM0AmG6qMdITHo4ic2PiM2J/view?usp=sharing
How long does our electric tricycle battery last?
An electric tricycle battery typically lasts 2 to 5 years, depending on usage, charging habits, and battery type. Most lithium-ion batteries support 500–1000 charge cycles before noticeable performance decline.
What is the maximum range of our adult electric tricycle?
The average range is 30 to 70 km (18–45 miles) per charge. This depends on factors like rider weight, terrain, battery capacity, and pedal-assist usage.
Are electric tricycles street legal in the US?
Yes, most electric tricycles are street legal in the US if they meet federal e-bike regulations:
- Maximum speed: 20–28 mph
- Motor power: ≤750W
Local state laws may vary, so always check regional rules.
How long does it take to fully charge an electric tricycle?
Charging usually takes 4 to 8 hours, depending on battery capacity and charger type.
Do electric tricycles need a license?
In most US states, no license, registration, or insurance is required if the tricycle qualifies as an electric bicycle. However, laws may vary by state.
What is the top speed of an electric tricycle?
Most electric tricycles have a top speed of 20 to 25 mph (32–40 km/h), depending on motor power and model.
Are replacement batteries available?
Yes, replacement batteries are available for most models. It is recommended to use manufacturer-approved batteries to ensure safety and compatibility.
Is assembly required after delivery?
Yes, partial assembly is usually required. Typically, you may need to install:
- Handlebars
- Front wheel
- Basket or seat
Most products include a manual and basic tools.
Does an electric tricycle come with a warranty?
Yes, most electric tricycles come with a 6 to 12-month warranty covering the motor, battery, and frame. Warranty terms vary by brand and model.
Can an electric tricycle climb hills?
Yes, electric tricycles can handle moderate hills (10–15° incline). Performance depends on motor power (usually 250W–750W) and battery strength.
What is the shipping time to the US?
Shipping typically takes 5 to 10 business days if stocked locally. International shipping may take 10 to 20 days, depending on logistics.
Can the battery be removed for charging?
Yes, most electric tricycles come with a removable battery, allowing convenient indoor charging.
What tire size is best for a heavy-duty electric trike?
Heavy-duty models usually use 20-inch to 24-inch tires with wider thickness (2.3”–4”) for better stability and load capacity.
Are electric tricycles good for seniors?
Yes, electric tricycles are ideal for seniors due to:
- Enhanced stability (three wheels)
- Comfortable seating
- Easy balance and control
How do you maintain an electric tricycle?
Basic maintenance includes:
- Regular battery charging
- Checking tire pressure
- Cleaning the frame
- Inspecting brakes and wiring
- Storing in a dry place
Can I return the electric tricycle if I don’t like it?
Yes, TopMate offers a 30-day return policy. You can return the electric tricycle if you don’t like it, but it must be unused, in original packaging, and return shipping is paid by you (unless there’s a defect).