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Refund Policy

Refund Policy

Refund policy
TopMate provides a straightforward warranty that is processed in the most hassle-free way possible, You can contact our customer service cs@topmate.cc

Products sold by TopMate as refurbished (“pre-owned”) come with their own unique warranty

30-Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase. Once the returned item arrives back in TopMate’s warehouse for inspection, the refund process will begin.

Returns must include all accessories
Items must include original packaging
For non-quality related warranty claims, buyer is responsible for shipping costs
For non-quality related warranty claims, TopMate refunds the cost of the product itself
Returns may be rejected if items do not meet the above requirements.

Process:

Buyer must provide sufficient proof of purchase
TopMate must document what happens when buyers troubleshoot the product
The defective item’s serial number and/or visible proof depicting the defect are required
It may be necessary to return an item for quality inspection
For defective items that TopMate needs to have returned, warranties on those replacements are voided if the wrong item is returned to TopMate or if the defective item is not returned.

Shipping costs must be covered by buyer in the following situations:

Returning products for any reason other than a proven defect
Warranty claims on items taken outside the original country of purchase
Buyer’s accidental returns
Returning personal items
Returning items claimed to have defects but found by TopMate quality control to be in working condition
Returning defective items in international shipping
Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:

Products without sufficient proof of purchase
Lost or stolen products
Items that have expired their warranty period
Non quality-related issues (after 30 days of purchase)
Free products
Repairs through 3rd

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