Topmate Return Policy (Product Return Condition.)

Return Policy

Return Policy

(一)  30 day unconditional return policy

https://www.topmate.cc/request-refund/

1. If you receive any unsatisfactory merchandise, please contact our customer service team within 30 days after receiving your order. The merchandise can be returned for any reason. In addition to damages to products upon delivery or expired items, returns for other personal reasons will be accepted but the customer will be responsible for return shipping.

2. If the customer wants a return, the customer must return the product to our designated location and provide the return tracking number. We confirm receipt of the goods before we can execute the refund.

3. Within 30 days of receiving the item, if you are dissatisfied with the order, please follow the warranty process and contact our Support Center for RMA authorization stating:
(1) The order number.
(2) The item code(s) you wish to return.
(3) The reason for return.
Our Customer Service will review your case and offer a return back to us. Upon receiving, the item will be exchanged with a replacement or will be refunded.

(二) How to request warranty (return, repair and refund)
If your item has an issue, please first submit a ticket to our Support Center
Please carefully follow our warranty process to minimize any delays:

1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.

(三) Missing item(s), wrong item(s) or incorrect package sent
1. Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow our warranty process to minimize any delays:
(1)  Contact our Support Center with your order number and the product code (SKU number).
(2)  Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
2. Possible Solutions:
– If there is a item missing, we will resend the missing item/accessory for free within the warranty period.
– If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available).The customer must return the product to our designated place before we can issue a refund.

(四)  Return Shipping Fees
1. Shipping fees to return the items are at the customer’s own expense.
2. Please consult your local post office to confirm the actual return shipping fee. We advise you use the cheapest registered airmail method that is available.

Need to deal with the return please contact our customer support email: cs@topmate.cc

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